Complaints Policy
At Nexora Energy, we're committed to providing excellent service. If something goes wrong, we want to make it right.
Complaints Policy
At Nexora Energy, we're committed to providing excellent service. If something goes wrong, we want to make it right.
We're Here to Help
Vishal - Customer Complaints Manager
Nexora Energy is committed to resolving your concerns quickly and fairly.
Complaint Rules Available
You can get a copy of these complaint rules by email or post for free. Just ask us if you'd like one.
How to Complain (Step by Step)
If you're not completely happy with our service, please tell us! We want to fix things.
Our Service Commitment
We always try our best to give our customers the best products and service. We're always trying to get better. But sometimes, we might not get it righ...
We want to make sure we:
Make it Easy: Make it easy for you to tell us what happened.
Listen Carefully: Listen carefully to your complaint and treat you with respect....
Contact Methods
Choose the method that works best for you to submit your complaint.
By Phone
Call us during our office hours and ask for the Customer Complaints Department.
Quick and direct communication for urgent matters.
By Email
Send us detailed information about your complaint.
Email: info@nexoraenergy.co.uk
Response Timeline
We aim to sort out your complaint straight away. But if we can't, we will write to you within three working days to tell you:
What We'll Tell You
Why we haven't sorted it out yet
Who is looking into your complaint
When we'll get back in touch with you
Regular Updates
We'll try to fix your complaint quickly, but if it's complicated, it might take a bit longer.
We'll keep you updated regularly. But if you want an up...
Ombudsman Service
If we can't find a solution that you're happy with within eight weeks, we will:
Final Decision Process
Send you a letter explaining why there's a delay and when we expect to give you our final decision. Then, we'll send you our "final decision letter," ...
Ombudsman Services
If you get this "deadlock letter," or if your problem still isn't sorted after eight weeks, you can take your complaint to the Ombudsman Services.
**...
Ombudsman Contact Details
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Fair and Transparent Process
Your satisfaction is our priority. Don't hesitate to reach out if you need assistance.
Fair and transparent complaint handling
We're committed to resolving your concerns quickly and fairly. Our complaint process is designed to be simple, transparent, and focused on finding the right solution for you.
Fair and Transparent Process
Your satisfaction is our priority. Don't hesitate to reach out if you need assistance.
Fair and transparent complaint handling
We're committed to resolving your concerns quickly and fairly. Our complaint process is designed to be simple, transparent, and focused on finding the right solution for you.