Terms & Conditions
Your comprehensive guide to using our services safely and transparently.
Terms & Conditions
Your comprehensive guide to using our services safely and transparently.
Legal Documentation
Guidelines for Using Our Platform
Understanding your rights and responsibilities when accessing our services.
Permitted Use
You are allowed to use our website solely to obtain information and request quotes for your business utility needs. This right is non-transferable and...
Providing Accurate Information
When requesting a quote, you agree to submit true, accurate, and complete information about your business, including energy, water, broadband, VoIP, l...
Accuracy of Quotes
The quality and accuracy of our quotes depend on the details you provide. Inaccurate or incomplete information may result in incorrect or invalid quot...
How We Handle Your Information
Our commitment to protecting and responsibly managing your personal data.
Data Handling
We process your data in line with our Privacy Policy (available at /privacy-policy). By using our website, you consent to our data collection and ...
Sharing with Suppliers
To provide you with accurate quotes, we may share your submitted business information with selected utility suppliers. We take reasonable steps to pro...
Service Limitations & Responsibilities
Important information about service limitations and your responsibilities.
Quotes Are Informational
Quotes provided through our website are estimates and for informational purposes only. They are not binding offers, and we cannot guarantee availabili...
Your Decisions Are Yours
You are solely responsible for evaluating and choosing services. Nexora Energy Ltd is not liable for any decisions, purchases, or agreements you make ...
Liability & Responsibility Limits
Understanding the extent of our legal responsibility and liability.
Limitation of Liability
To the maximum extent permitted by law, Nexora Energy Ltd is not responsible for any direct, indirect, incidental, or consequential losses arising from the use of our website, including loss of profits, data, or business opportunities.
How We Update These Terms
Our policy on making changes to these terms and conditions.
Terms Modification Policy
We may update these Terms and Conditions from time to time without prior notice. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.
Customer Default and Deemed Loss
Specifying the events and circumstances that constitute a Customer Default under this Agreement.
Customer Default Events
A Customer Default shall be deemed to occur if any of the following events take place after a commercial energy supply contract has been successfully ...
Cancellation or Withdrawal
The Customer cancels, terminates, or withdraws from the contract prior to the agreed supply start date (Go-Live Date) without a legally valid cause at...
Failure to Go-Live
The contract fails to go live due to any act, omission, negligence, or unreasonable delay by the Customer. This includes, but is not limited to, faili...
Breach of Exclusivity
The Customer enters into a competing energy supply contract for the same meter points and supply period through an alternative broker or directly with...
Insolvency or Administration
The Customer enters into liquidation, administration, administrative receivership, a Company Voluntary Arrangement (CVA), or any other formal insolven...
Compensation and Loss Assessment
Outlines the calculation of compensation payable for the broker's financial loss resulting from a Customer Default.
Calculation of Compensation (Broker Loss)
In the event of a Customer Default, the Customer acknowledges and agrees that Nexora Energy Limited suffers a direct financial loss equal to the full ...
Compensation Amount
The Customer shall pay Nexora Energy Limited an amount equal to the total anticipated commission embedded within the contract pricing, or a minimum de...
Statement of Loss
Nexora Energy Limited will provide a breakdown of the calculated loss upon written request from the Customer.
Invoicing, Payment and Late Charges
Defining the invoicing procedure, payment due dates, and consequences of overdue payments.
Invoicing
Nexora Energy Limited shall issue an invoice for the default compensation immediately upon confirmation of the contract failure or cancellation.
Due Date
Invoices are strictly payable by the Customer within 14 days of the invoice date.
Late Payment
Overdue balances shall accrue statutory interest and late payment compensation in accordance with the Late Payment of Commercial Debts (Interest) Act ...
Contact Our Legal Team
We're here to help clarify any questions you might have about our terms and conditions.
Questions About Our Terms?
If you have any questions about these terms and conditions or need clarification on any aspect of our service, we're here to help.
Contact Our Legal Team
We're here to help clarify any questions you might have about our terms and conditions.
Questions About Our Terms?
If you have any questions about these terms and conditions or need clarification on any aspect of our service, we're here to help.