Legal Documentation

Terms & Conditions

Your comprehensive guide to using our services safely and transparently.

01.Using Our Website

Guidelines for Using Our Platform

Understanding your rights and responsibilities when accessing our services.

1.1

Permitted Use

You are allowed to use our website solely to obtain information and request quotes for your business utility needs. This right is non-transferable and...

1.2

Providing Accurate Information

When requesting a quote, you agree to submit true, accurate, and complete information about your business, including energy, water, broadband, VoIP, l...

1.3

Accuracy of Quotes

The quality and accuracy of our quotes depend on the details you provide. Inaccurate or incomplete information may result in incorrect or invalid quot...

02.Privacy & Data Protection

How We Handle Your Information

Our commitment to protecting and responsibly managing your personal data.

2.1

Data Handling

We process your data in line with our Privacy Policy (available at /privacy-policy). By using our website, you consent to our data collection and ...

2.2

Sharing with Suppliers

To provide you with accurate quotes, we may share your submitted business information with selected utility suppliers. We take reasonable steps to pro...

03.Important Disclaimers

Service Limitations & Responsibilities

Important information about service limitations and your responsibilities.

3.1

Quotes Are Informational

Quotes provided through our website are estimates and for informational purposes only. They are not binding offers, and we cannot guarantee availabili...

3.2

Your Decisions Are Yours

You are solely responsible for evaluating and choosing services. Nexora Energy Ltd is not liable for any decisions, purchases, or agreements you make ...

04.Legal Limitations

Liability & Responsibility Limits

Understanding the extent of our legal responsibility and liability.

Limitation of Liability

To the maximum extent permitted by law, Nexora Energy Ltd is not responsible for any direct, indirect, incidental, or consequential losses arising from the use of our website, including loss of profits, data, or business opportunities.

05.Terms Updates

How We Update These Terms

Our policy on making changes to these terms and conditions.

Terms Modification Policy

We may update these Terms and Conditions from time to time without prior notice. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

06.Customer Events

Customer Default and Deemed Loss

Specifying the events and circumstances that constitute a Customer Default under this Agreement.

6.1

Customer Default Events

A Customer Default shall be deemed to occur if any of the following events take place after a commercial energy supply contract has been successfully ...

6.2

Cancellation or Withdrawal

The Customer cancels, terminates, or withdraws from the contract prior to the agreed supply start date (Go-Live Date) without a legally valid cause at...

6.3

Failure to Go-Live

The contract fails to go live due to any act, omission, negligence, or unreasonable delay by the Customer. This includes, but is not limited to, faili...

6.4

Breach of Exclusivity

The Customer enters into a competing energy supply contract for the same meter points and supply period through an alternative broker or directly with...

6.5

Insolvency or Administration

The Customer enters into liquidation, administration, administrative receivership, a Company Voluntary Arrangement (CVA), or any other formal insolven...

07.Compensation Liability

Compensation and Loss Assessment

Outlines the calculation of compensation payable for the broker's financial loss resulting from a Customer Default.

7.1

Calculation of Compensation (Broker Loss)

In the event of a Customer Default, the Customer acknowledges and agrees that Nexora Energy Limited suffers a direct financial loss equal to the full ...

7.2

Compensation Amount

The Customer shall pay Nexora Energy Limited an amount equal to the total anticipated commission embedded within the contract pricing, or a minimum de...

7.3

Statement of Loss

Nexora Energy Limited will provide a breakdown of the calculated loss upon written request from the Customer.

08.Payment Terms

Invoicing, Payment and Late Charges

Defining the invoicing procedure, payment due dates, and consequences of overdue payments.

8.1

Invoicing

Nexora Energy Limited shall issue an invoice for the default compensation immediately upon confirmation of the contract failure or cancellation.

8.2

Due Date

Invoices are strictly payable by the Customer within 14 days of the invoice date.

8.3

Late Payment

Overdue balances shall accrue statutory interest and late payment compensation in accordance with the Late Payment of Commercial Debts (Interest) Act ...

09. Questions About These Terms?

Contact Our Legal Team

We're here to help clarify any questions you might have about our terms and conditions.

Questions About Our Terms?

If you have any questions about these terms and conditions or need clarification on any aspect of our service, we're here to help.

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